Excursions booking conditions and cancellation policy

Museums Victoria / Education / Excursions booking conditions and cancellation policy

Booking conditions: 

  • Booking requests submitted through this form require at least 4 weeks’ notice. If you need to book within that timeframe, please call our team on 13 11 02 to arrange your visit. 
  • If there is availability on your preferred date/s, our bookings team will create a confirmed booking from your form submission. If you are only interested in making an enquiry, please email schools@museum.vic.gov.au   
  • Your excursion is not confirmed until you receive a booking confirmation email. If more information is required we will contact you. 

Changes & cancellations: 

  • Changes or cancellations must be made in writing at least 21 days before your visit.  
  • If you change or cancel within 21 days of your visit, the full program and booking fees will apply.  

Payment: 

  • A tax invoice for the full amount will be emailed on the day of your visit.  
  • You can reduce your booked numbers by up to 10% to allow for student absences. 
  • Payment is due within 2 weeks after your visit (we cannot accept payment before your visit). 

School visit information: 

For general information relating to school excursions, including Cost, please visit the respective School visit information pages: